{"id":50615,"date":"2025-09-03T08:11:18","date_gmt":"2025-09-03T08:11:18","guid":{"rendered":"https:\/\/shop.opsystems.bg\/?page_id=50615"},"modified":"2025-10-14T20:41:38","modified_gmt":"2025-10-14T17:41:38","slug":"vrashtane-zamyana","status":"publish","type":"page","link":"https:\/\/shop.opsystems.bg\/en\/vrashtane-zamyana\/","title":{"rendered":"Return and exchange"},"content":{"rendered":"[et_pb_section fb_built=&#8220;1&#8243; theme_builder_area=&#8220;post_content&#8220; _builder_version=&#8220;4.27.4&#8243; _module_preset=&#8220;default&#8220; custom_padding=&#8220;1px|||||&#8220;][et_pb_row _builder_version=&#8220;4.27.4&#8243; _module_preset=&#8220;default&#8220; theme_builder_area=&#8220;post_content&#8220;][et_pb_column _builder_version=&#8220;4.27.4&#8243; _module_preset=&#8220;default&#8220; type=&#8220;4_4&#8243; theme_builder_area=&#8220;post_content&#8220;][et_pb_heading title=&#8220;\u0412\u0440\u044a\u0449\u0430\u043d\u0435 \u0438 \u0437\u0430\u043c\u044f\u043d\u0430&#8220; _builder_version=&#8220;4.27.4&#8243; _module_preset=&#8220;default&#8220; theme_builder_area=&#8220;post_content&#8220; hover_enabled=&#8220;0&#8243; sticky_enabled=&#8220;0&#8243;][\/et_pb_heading][\/et_pb_column][\/et_pb_row][et_pb_row _builder_version=&#8220;4.27.4&#8243; _module_preset=&#8220;default&#8220; theme_builder_area=&#8220;post_content&#8220; custom_padding=&#8220;4px|||||&#8220;][et_pb_column _builder_version=&#8220;4.27.4&#8243; _module_preset=&#8220;default&#8220; type=&#8220;4_4&#8243; theme_builder_area=&#8220;post_content&#8220;][et_pb_text _builder_version=&#8220;4.27.4&#8243; _module_preset=&#8220;default&#8220; theme_builder_area=&#8220;post_content&#8220; text_text_color=&#8220;#000000&#8243; hover_enabled=&#8220;0&#8243; sticky_enabled=&#8220;0&#8243;]<div class=\"p-rich_text_section\">\u0412<span>\u00a0<\/span><b data-stringify-type=\"bold\"><a target=\"_blank\" class=\"c-link\" data-stringify-link=\"http:\/\/shop.opsystems.bg\" data-sk=\"tooltip_parent\" href=\"http:\/\/shop.opsystems.bg\/en\/\" rel=\"noopener noreferrer\">shop.opsystems.bg<\/a><\/b><span>\u00a0<\/span>we want you to shop with peace of mind and confidence. If for any reason the product you have received does not meet your expectations, you have the right to a return or exchange in accordance with current legislation.<br aria-hidden=\"true\" \/>Right of withdrawal<br aria-hidden=\"true\" \/>Under the Consumer Protection Act, the customer has the right to cancel the order within<span>\u00a0<\/span><b data-stringify-type=\"bold\">14 days<\/b><span>\u00a0<\/span>from the date of receipt, without giving a reason.<br aria-hidden=\"true\" \/>Conditions for return<\/div>\n<ul data-stringify-type=\"unordered-list\" data-list-tree=\"true\" class=\"p-rich_text_list p-rich_text_list__bullet p-rich_text_list--nested\" data-indent=\"0\" data-border=\"0\">\n<li data-stringify-indent=\"0\" data-stringify-border=\"0\">The product must be returned in its original packaging, free from signs of use, with all labels, accessories and documents that have been attached.<\/li>\n<li data-stringify-indent=\"0\" data-stringify-border=\"0\">Return costs are the responsibility of the customer, unless the cause is a misdelivered or defective product.<\/li>\n<\/ul>\n<div class=\"p-rich_text_section\">Return procedure<\/div>\n<ol data-stringify-type=\"ordered-list\" data-list-tree=\"true\" class=\"p-rich_text_list p-rich_text_list__ordered p-rich_text_list--nested\" data-indent=\"0\" data-border=\"0\">\n<li data-stringify-indent=\"0\" data-stringify-border=\"0\">Contact us at<span>\u00a0<\/span><b data-stringify-type=\"bold\"><a target=\"_blank\" class=\"c-link\" data-stringify-link=\"mailto:office@opsystems.bg\" data-sk=\"tooltip_parent\" aria-haspopup=\"menu\" href=\"mailto:office@opsystems.bg\" rel=\"noopener noreferrer\">office@opsystems.bg<span aria-label=\"(opens in new tab)\" data-qa=\"opens-in-new-tab\"><\/span><\/a><\/b><span>\u00a0<\/span>or<span>\u00a0<\/span><span class=\"c-emoji c-emoji__medium c-emoji--inline\" data-qa=\"emoji\" data-sk=\"tooltip_parent\"><img decoding=\"async\" src=\"https:\/\/a.slack-edge.com\/production-standard-emoji-assets\/14.0\/google-medium\/1f4de@2x.png\" aria-label=\"telephone receiver emoji\" alt=\":phone_receiver:\" data-stringify-type=\"emoji\" data-stringify-emoji=\":telephone_receiver:\" \/><\/span><span>\u00a0<\/span><b data-stringify-type=\"bold\"><a target=\"_blank\" class=\"c-link\" data-stringify-link=\"tel:+35924442626\" data-sk=\"tooltip_parent\" href=\"tel:+35924442626\" rel=\"noopener noreferrer\">+359 2 444 26 26<\/a><\/b>, to request a refund or exchange.<\/li>\n<li data-stringify-indent=\"0\" data-stringify-border=\"0\">Send the product back by courier to the address we have provided.<\/li>\n<li data-stringify-indent=\"0\" data-stringify-border=\"0\">Upon receipt and verification, within<span>\u00a0<\/span><b data-stringify-type=\"bold\">14 days<\/b><span>\u00a0<\/span>we will refund the amount to your nominated bank account or send a replacement product.<\/li>\n<\/ol>\n<div class=\"p-rich_text_section\">Product replacement<\/div>\n<ul data-stringify-type=\"unordered-list\" data-list-tree=\"true\" class=\"p-rich_text_list p-rich_text_list__bullet p-rich_text_list--nested\" data-indent=\"0\" data-border=\"0\">\n<li data-stringify-indent=\"0\" data-stringify-border=\"0\">If you would like to exchange for another item or size, please contact us to check availability.<\/li>\n<li data-stringify-indent=\"0\" data-stringify-border=\"0\">Replacement is made after return of the original product and confirmation of the new order.<\/li>\n<\/ul>\n<div class=\"p-rich_text_section\">Refund amount<\/div>\n<ul data-stringify-type=\"unordered-list\" data-list-tree=\"true\" class=\"p-rich_text_list p-rich_text_list__bullet p-rich_text_list--nested\" data-indent=\"0\" data-border=\"0\">\n<li data-stringify-indent=\"0\" data-stringify-border=\"0\">If the return is approved, the amount will be refunded by bank transfer.<\/li>\n<li data-stringify-indent=\"0\" data-stringify-border=\"0\">If the order is paid by cash on delivery, you will need to provide a bank account (IBAN) for us to make the transfer to.<\/li>\n<\/ul>\n<div class=\"p-rich_text_section\">Non-returnable products<br aria-hidden=\"true\" \/>For hygiene or legal reasons, they are not returnable after opening:<\/div>\n<ul data-stringify-type=\"unordered-list\" data-list-tree=\"true\" class=\"p-rich_text_list p-rich_text_list__bullet p-rich_text_list--nested\" data-indent=\"0\" data-border=\"0\">\n<li data-stringify-indent=\"0\" data-stringify-border=\"0\">consumables;<\/li>\n<li data-stringify-indent=\"0\" data-stringify-border=\"0\">goods with special personalization;<\/li>\n<li data-stringify-indent=\"0\" data-stringify-border=\"0\">products made on individual request.<\/li>\n<\/ul>[\/et_pb_text][\/et_pb_column][\/et_pb_row][\/et_pb_section]","protected":false},"excerpt":{"rendered":"<p>\u0412\u00a0shop.opsystems.bg\u00a0\u0438\u0441\u043a\u0430\u043c\u0435 \u0434\u0430 \u043f\u0430\u0437\u0430\u0440\u0443\u0432\u0430\u0442\u0435 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